FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A PURCHASE

Shopping at thecollective.in is easy:
Use the CLOTHING, BAGS, MEN’S, WOMEN’S and ACCESSORIES links. Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page. Review the items in your shopping bag by clicking the 'CART' link at the top of the page. Click on 'CHECKOUT’ to update billing & shipping address. Click on ‘SAVE and CONTINUE’ to choose Payment Option to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes. You need to set up an account to shop online. Click on Login to create an account

WHAT ARE THE BENEFITS OF REGISTERING?
  • Track your orders and review past purchases
  • Request a return directly from your account
  • Preview our new collections
  • Save your address details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOT PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES www.thecollective.in ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

You can pay by Cash on Delivery (COD), Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, Paytm, IMPS. All payments are processed through a secure checkout system provided by Billdesk Ltd. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. For further queries please call Customer Care on 1800-833-4488, 10 AM to 6 PM, Monday to Saturday on business days (excludes public holidays) or write to us on thecollective@abfrl.adityabirla.com

WHICH CITIES DOES thecollective.in SHIP TO?

www.thecollective.in ships to select Indian Cities. Please enter the pin code in the address page to check the availability of this facility. For further information please call Customer Care on 1800-833-4488, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on thecollective@abfrl.adityabirla.com

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

We endeavor to deliver orders between 4 to 7 business days (excludes public holidays & Sundays). The Delivery time may increase during special offers and sales period. The delivery of orders are free

DOES THE COLLECTIVE SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account.

HOW DO I RETURN AN ITEM?

Making a return is easy. You have 15 days to decide whether to keep your items or return. Simply place request through MY ACCOUNT page. We will organize to pick up the item from the delivery address and we will process your refund. Please refer our Return Policy for further details.

HOW DO I EXCHANGE AN ITEM?

We currently do not have the facility to Exchange an item. You can place a return request & place new order

DOES THE COLLECTIVE HAVE SEASONAL SALES?

THE COLLECTIVE offers seasonal sales twice a year at all it’s Retail & Online stores. Register for email updates to be notified.

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