When and how can I cancel an order?
Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled
Do you exchange or replace items?
We currently do not have the facility to Exchange an item. You can place a return request & place new order
I need to return an item, how do I arrange for a pick-up?
You could initiate a return for your order / item by going into My Account and click on RETURNS, within 15 days of order delivered. For further information please call Customer Care on 1800-833-4488, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on email@example.com
What is the Return pickup process?
Once you click on RETURN on your account, we will initiate the process for a pick up, we request our logistic partners to arrange a pick up from your door step. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail.
I have changed my mind and would like to retain the product. What do I do?
Please call Customer Care on 1800-833-4488, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on firstname.lastname@example.org
When are returns not possible?
When the below mentioned points are not fulfilled, returns are not possible.
- Return needs to initiate within 15 days from the date of delivery.
- Return needs to initiate within 1 day from the date of delivery for following items.
- Items of the order is used.
- The tags of the items is removed
When are Refunds provided?
Refunds would be initiated once the returned product has reached our warehouse/Store and the quality check is complete.
What are the modes of refund available after cancellation?
For Credit Card/Net Banking, refunds will be done through payment gateway. It typically takes 3 to 5 days for refunds to reflect in to your account which is completely dependent on the bank. For Cash on Delivery Orders, the refund will be processed through online transfer. It may take 3 to 5 business day’s to reflect in your account. Please reply to our e-mail which will be sent when the refund is requested with details of your bank account.
Not satisfied with our product?
We promise full refund for the item.
- If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt.
- You could initiate a return for your order / item by going into My Account click on RETURN, within 15 days of order delivered. For further information please call Customer Care on 1800-833-4488, 10 AM to 6 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on email@example.com
Terms and Conditions for Returns
- Thecollective.in will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.
- Refund will be issued only after product is received at our warehouse/store & after quality check
- Please make sure you seal the packet completely before handing over to courier partners.
- thecollective.in follows a 15 days, No question asked return policy. You can return the product within 15 days of delivery.